Refund Policy

We issue refunds under the following circumstances:

  1. Right Of Withdrawal –  We want you to be completely satisfied with your purchase. If you change your mind for any reason, you can return your item for a full refund within 30 days of receiving your order. This is in addition to your statutory rights, including the 14-day right of withdrawal under EU law.
  2. Order Never Arrived – If your order has not been delivered within 30 days from the expected delivery date, please contact us at [email protected] with your order details. We will investigate the issue and either reship the product or issue a full refund.

  3. Damaged on Arrival – If your item arrives damaged, take clear photos of the product and packaging and email them to [email protected] within 48 hours of delivery. Once verified, you can choose to receive a full refund or a replacement.

  4. Faulty Product (Manufacturing Defect) – If your product develops a fault within the warranty period, contact us with proof of purchase and photos of the defect. We will assess the issue and offer a refund or replacement.
  5. Wrong Product Received – If you receive the wrong product, contact us within 7 days of delivery. We will provide a prepaid return label, and upon receipt of the incorrect item, we will issue a full refund or send the correct product.

Refund Process

We will cover the cost of return shipping for eligible returns, we will send you a free return shipping label that you can print and use it to return the item back to us free of charge. Return shipping takes between 2-3 business days. Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. 

 

How to Initiate a Refund

  1. Contact Us – Email our support team at [email protected] with your order number, reason for the refund request, and any necessary photos (for damaged/faulty items).

  2. Provide Documentation – Include your order number, photos of the product, and any relevant details in your email.

  3. Return Label – We will provide a free prepaid return shipping label. 

  4. Pack & Ship – Print the return label we provided, securely pack the item in its original packaging and attach the return label before shipping it back. The return shipping takes 2-3 days. 

  5. Inspection & Refund Processing – After receiving the item, we will inspect it and process your refund within 5-7 business days.

Contact Information

For any questions regarding refunds, feel free to contact us:

Address: Guldenschaapstraat 6, 1800 Vilvoorde, Belgium
Email: [email protected]
Phone: +32 4777 76 20 99

We are here to help!