Privacy Policy

At TechWay, operating under the brand TechMarkt.be, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make purchases on our website.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

a. Information You Provide:

  • Personal Details: Name, email address, phone number, and billing/shipping address.
  • Payment Information: Credit card details or bank account information for processing transactions.
  • Account Information: Login credentials if you create an account on our website.

b. Information Automatically Collected:

  • Device Information: IP address, browser type, and operating system.
  • Usage Data: Pages viewed, time spent on the website, and interaction with content.
  • Cookies: Data stored on your device to enhance your browsing experience. Refer to our Cookie Policy for more details.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and deliver your purchases, including payment verification and shipping.
  • Customer Support: To assist with inquiries, returns, or complaints.
  • Personalization: To tailor our website content and promotions to your preferences.
  • Legal Compliance: To comply with applicable laws, such as tax or fraud prevention regulations.

3. Sharing Your Information

We only share your information with trusted third parties when necessary:

  • Service Providers: Shipping companies (e.g., Bpost, PostNL), payment processors, and IT support.
  • Legal Obligations: To comply with legal requirements or respond to lawful requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Transaction data is retained for 7 years to comply with tax regulations.
  • Account information is retained until you request deletion.

5. Your Rights

Under EU data protection laws (GDPR), you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data under certain conditions.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Data Portability: Request a copy of your data in a commonly used format.

To exercise your rights, contact us at [email protected].

6. Security Measures

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. These include:

  • Encryption: Secure encryption of sensitive data during transmission.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Periodic reviews of our security practices.

7. Cookies

We use cookies to improve your experience on our website. For detailed information, please refer to our Cookie Policy.

8. International Transfers

If you are located outside the EU, your data may be transferred to and processed in countries that may not have the same data protection laws. We ensure such transfers comply with GDPR requirements.

9. Updates to This Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

By using our website, you consent to this Privacy Policy. Please review it regularly for updates.