Complaints & Dispute Resolution

We strive to provide the highest level of service and quality in all our products. However, we understand that unforeseen circumstances may occasionally lead to dissatisfaction. Your feedback is valuable to us, and we are committed to addressing any concerns in a prompt and professional manner.

How to Submit a Complaint

If you have a complaint about our products or services, we kindly ask you to contact us first so we can find a suitable solution together. You can reach our customer support team via email at [email protected]  or by going to the contact page. Please provide as much detail as possible regarding your complaint, including your order number (if applicable), the nature of the issue, and any supporting evidence such as photos or documents. We aim to respond to all complaints within 48 hours and will work diligently to resolve the matter as soon as possible.

Dispute Resolution

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected]. If this does not lead to a satisfactory resolution, you have the option to register your dispute for mediation through WebwinkelKeur via the following link: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.