Privacy Policy

At TechWay, operating under the brand TechMarkt.be, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make purchases on our website.

About Our Data Processing

Webshop Software

WooCommerce
We use WooCommerce for our webshop software and hosting services. Our web hosting is managed by OtherOracle, which requires access to some details for technical support but will not use this data for any other purpose.

Oracle
We use Cloudflare for web hosting and email services. Cloudflare processes personal data on our behalf but does not use it for their own purposes. They employ strict security measures to prevent misuse.

Email and Mailing Lists

SendinBlue
We use SendinBlue for email communications and newsletters. Any confirmation email you receive from our website and webforms is sent via SendinBlue servers. At the bottom of each email, you will find an ‘unsubscribe’ link. SendinBlue does not use your name and email address for their own purposes.

Payment Processors

Stripe
Stripe processes payments in our webshop, including customer name, address, and payment details. Stripe follows strict security measures and may share anonymized data for service improvements.

Reviews

WebwinkelKeur & TrustPilot
We use these platforms for collecting reviews. They may share your data with us to match reviews to orders. Review platforms may also contact customers for clarification or additional comments on reviews.

Transport and Logistics

PostNL & Bpost
For deliveries, we share necessary shipping details with our logistics partners, who use this information solely to fulfill deliveries. If subcontractors are involved, they will receive the necessary delivery data.

Accounting and Bookkeeping

MoneyBird
We use MoneyBird for bookkeeping, which securely processes customer data for invoice administration. They are obligated to treat your data with confidentiality and do not use your personal data for other purposes.

External Sales Channels

Bol.com
When you place orders through Bol.com, they share necessary order details with us for fulfillment. We handle this data confidentially and apply security measures to protect personal information.

Purpose of Data Processing

We process your data solely to provide our services. We do not use your data for direct marketing unless you provide explicit consent. Third parties involved in accounting and administrative obligations follow strict confidentiality agreements.

Automatically Collected Data

Our website collects non-personal information (e.g., anonymized IP addresses, browser details) to improve our services.

Cooperation with Tax and Criminal Investigations

If legally required, we may share personal data with government authorities for legal investigations.

Data Retention

We store personal data for as long as you remain a customer, deleting it upon request unless legally required for retention (e.g., invoices). Client data is stored no longer than two years after the last transaction unless required by law.

Your Rights

  • Right of Access: Request a copy of your data.
  • Right to Rectification: Request corrections to your data.
  • Right to Restriction: Request limitations on data processing.
  • Right to Data Portability: Request data transfer to another service.
  • Right to Object: Object to how we process your data.

For requests, please contact our privacy officer. We will respond within 30 days. Requests must be made from an email address already registered with us to prevent fraud.

Privacy Policy Changes

We may update this policy at any time. The most recent version will always be available on our website. If the new privacy policy affects recently collected data, we will notify you via email.

Company Details

TechWay
Guldenschaapstraat 6, 1800 Vilvoorde, Belgium
Phone: (047) 776-2099
Email: [email protected]

Privacy Officer Contact

Said Imran 

Email : [email protected]